IT Intern

KEY DUTIES AND RESPONSIBILITIES:

• Provide first-level technical support to staff on hardware, software, network, and system-related issues.
• Assist in installation, configuration, and maintenance of computer hardware, operating systems, and software applications.
• Support network administration activities including connectivity troubleshooting and user account management.
• Assist in maintaining IT inventory, asset registers, and equipment records.
• Perform routine system checks and report any abnormalities or security concerns.
• Support data backup, recovery, and cyber security initiatives.
• Assist in the setup and maintenance of printers, scanners, CCTV systems, biometric devices, and other ICT equipment.
• Help in documenting ICT procedures, user guides, and technical reports.
• Support software testing, upgrades, and implementation of new systems.
• Participate in ICT projects and digital transformation initiatives as assigned.
• Ensure adherence to IT policies, procedures, and information security requirements.
• Carry out any other duties assigned by the supervisor from time to time.

Skills:

Basic knowledge of computer hardware installation, maintenance and troubleshooting, Windows and Linux operating systems, networking concepts (LAN, WAN, TCP/IP, Wi-Fi, routers and switches), Microsoft Office Suite, database and data management, software installation and updates, cyber security best practices, IT support/ helpdesk processes, cloud technologies and collaboration tools, with familiarity in CCTV, biometric systems, printers and other IT peripherals being an added advantage.