IT Event Management Engineer

Key Responsibilities:

1. Event Detection, Ingestion & Correlation

• Design and maintain event ingestion pipelines from multiple monitoring sources (e.g., Azure Monitor, AWS CloudWatch, network devices, applications, SaaS systems).

• Develop correlation logic and rules to identify related alerts and minimize redundant or noisy notifications.

• Maintain event taxonomies and classification standards to ensure consistent event tagging, severity, and categorization across systems.

2. Automation, Orchestration & Remediation

• Build and maintain automation scripts and workflows to automatically detect and remediate known issues (e.g., restarting services, clearing caches, resizing disks).

• Integrate event management systems with ITSM platforms (e.g., ServiceNow, SMAX) to auto-create and route incidents with contextual data.

• Participate in AIOps initiatives—leveraging predictive analytics and machine learning models to forecast incidents and anomalies.

3. Standardization, Templates & Documentation

• Develop standard operating procedures (SOPs), runbooks, and knowledge articles for consistent event triage and escalation processes.

• Create event configuration templates (e.g., for threshold settings, escalation rules, integration blueprints) to ensure monitoring practices are repeatable and scalable.

• Maintain a Monitoring and Event Management Playbook outlining governance, workflows, and automation frameworks.

• Document integration patterns, naming conventions, and API schema mappings to enable faster onboarding of new systems.

• Ensure all documentation is version-controlled, accessible via Confluence or SharePoint, and updated as systems evolve.

4. Operational Effectiveness & Continuous Improvement

• Conduct routine health checks on event management systems to ensure optimal performance, data accuracy, and integration stability.

• Analyze event and incident data trends to identify gaps, redundancies, or opportunities for improvement.

• Partner with Service Desk, Cloud, and Network teams to optimize event thresholds, escalation rules, and notification logic.

• Drive continuous improvement initiatives—reducing false positives and increasing actionable alerts through tuning and refinement.

5. Governance & Quality Assurance

• Enforce standardized event handling procedures across global and regional IT teams.

• Support governance reviews and audits to demonstrate compliance with ITIL Event Management and ITOM standards.

• Ensure event management aligns with organizational KPIs such as system uptime, MTTD, MTTR, and service reliability targets.

• Support the development of a Monitoring Maturity Framework to assess and elevate event management capabilities globally.

6. Collaboration & Knowledge Transfer

• Partner with technical teams to integrate new services and platforms into the event management ecosystem.

• Conduct knowledge transfer sessions, workshops, and training for regional IT and operations staff to embed best practices.

• Participate in Agile ceremonies and cross-functional collaboration to align event management efforts with larger transformation initiatives.

• Act as a subject matter expert (SME) for monitoring and observability in project design and operational readiness reviews.

7. Tool Evaluation & Innovation

• Evaluate emerging monitoring and observability tools to identify opportunities for consolidation or modernization.

• Support proof-of-concept activities, benchmark tool performance, and provide recommendations for technology roadmaps.

• Contribute to architectural discussions regarding hybrid monitoring strategies, especially in multi-cloud contexts.

Experience, Academic and Skills Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field
• ITIL Foundation (minimum); ITIL Intermediate or ITIL 4 Managing Professional is an advantage
• Relevant certifications in cloud platforms (Azure, AWS) or monitoring tools are desirable
• At least 10–12+ years of total professional experience, with at least 5+ years of hands-on experience in IT Operations, Monitoring, and Event Management in enterprise environments.
• Proven experience working with enterprise monitoring and event management tools (e.g., OpsBridge, Azure Monitor, AWS CloudWatch, Site24x7)
• Experience integrating monitoring tools with ITSM platforms for automated incident management
• Hands-on experience in automation and scripting (e.g., PowerShell, Python, Ansible)
• Exposure to hybrid environments (cloud + on-prem infrastructure)
• Strong understanding of ITOM and monitoring frameworks, including event correlation, alert tuning, and noise reduction
• Experience designing or operating event-driven systems for proactive detection and service assurance
• Knowledge of APIs and system integrations
• Experience with dashboards, analytics, and reporting tools (e.g., Power BI, Kibana)
• Familiarity with ITSM processes (Incident, Problem, Change Management)