Senior Manager, Business Systems Applications

Key responsibilities:

• BAU Support Leadership: Provide operational leadership for the day-to-day support of Bancassurance and Investment Banking applications. Ensure service availability and stability through effective monitoring, incident and problem management, service-request fulfilment, change control, vendor coordination, support procedures, capacity planning and timely escalation, in line with agreed service levels and divisional policy.
• Team Management: Plan, direct, coordinate and review the work of the Business Applications Support team. Allocate activities and projects, assess work methods and outcomes, and resolve operational or service-delivery issues.
• Continuous Improvement: Drive system enhancements, automation, process improvements and user training across Bancassurance and Investment Banking applications to strengthen operational efficiency, controls and customer service.
• Project and Integration Leadership: Lead technical delivery for projects affecting Bancassurance, Investment Banking, Custody and Wealth Management applications, including integrations with core banking, digital, finance and third-party systems.
• Documentation and Reporting: Maintain comprehensive application documentation, including support procedures, project and incident reports, process and user manuals, presentations, technical plans, integration specifications and service-performance reports.
• Capability Development: Build team capability in Bancassurance and Investment Banking application support through workforce planning, coaching, knowledge transfer, targeted training, performance management and staff engagement.
• Resilience and Continuity: Develop and maintain business-continuity, disaster-recovery, monitoring and support procedures that minimise downtime and safeguard the availability, integrity and resilience of Bancassurance and Investment Banking services.
• Testing and Quality Assurance: Define and oversee testing methods for application changes, integrations, upgrades and fixes. Verify compliance with functional, security, performance and quality standards, and monitor defects through to resolution.
• Governance and Compliance: Review proposed software, vendor solutions and integrations to confirm compliance with architecture, security, regulatory, operational-risk and quality-assurance standards before acquisition or implementation.

Academics, Professional and Experience Requirements:

• Bachelor’s degree in Computer Science or Information Technology or Computer/Electronics Engineering, or a related field from a recognized university.
• Professional certification in MCP/MCSA/MCSE / MCITP / ITIL / RedHat is required.
• Professional certification in LINUX/UNIX Administration, Cloud Management (Azure, AWS, OCI), Project Management (PMP, SCRUM, AGILE), Database Management will be an added advantage.
• Master’s Degree Management / IT will be an added advantage.
• Minimum of 6 years’ relevant experience, in Operational and technical characteristics of a variety of payment platforms including Bancassurance, Investment and Wealth Banking and 3rd Party Integrations is required.
• 6 years’ experience of understanding of Financial, Insurance, Wealth and Investment Services regulatory and audit regimen.
• 3 years’ experience in Basic budgeting, contracting, purchasing practices, policies and procedures.
• 3 years’ experience of Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems.
• 3 years’ experience of Principles of supervision and training.
• 3 years’ experience in principles and procedures of quality assurance and security related to complex on payment systems and applications.
• 3 years’ experience of Principles and practices of application development and troubleshooting.
• 3 years’ experience in effective analysis, communication, presentation and customer relationship skills.
• 2 years’ experience of principles and practices of project management and administration.
• 6 years’ experience of knowledge of relevant industry (banking) practise with experience on SOAP, Restful and Files integrations
• 2 years’ experience of principles of contract negotiation and administration.