Project Assistant

Key Responsibilities

1. Strategic Field Operations & Regional Coordination

• Support coordination of field operations across assigned Wildlife Conservation Regions and counties.
• Support Regional Officers in coordinating day-to-day field activities, verification, and case administration.
• Maintain communication and follow-up between field teams, the National Command Centre, KWS, and the State Department for Wildlife.
• Support implementation and compliance with approved SOPs, SLAs, and quality standards across county and ward structures.

2. Field Verification & Claims Process Oversight

• Assist the National Project Coordinator in tracking and coordinating field teams conducting incident verification.
• Follow up on timely site visits and compliance with digital data collection requirements, including geo-tagged photographs, GPS mapping, witness statements, and verification forms.
• Support in Tracking submission and completeness of required supporting documentation, including police abstracts, medical reports, post-mortem reports, and ownership documentation.
• Flag incomplete, duplicate, or inconsistent claims and escalate them directly to the National Project Coordinator for review.

3. Sensitive Incident Management & Escalation

• Support the National Project Coordinator in tracking and escalating sensitive and high-priority cases, including human fatalities, serious injuries, livestock losses, and major crop damage.
• Maintain accurate and confidential records for sensitive incidents to support the National Project Coordinator's reporting and decision-making.
• Support coordination with KWS Wardens, National Police Service, medical personnel, local administration, and other relevant stakeholders.
• Ensure all priority cases are promptly brought to the immediate attention of the National Project Coordinator for direction.

4. Field Logistics, Inventory & Equipment Oversight

• Support the National Project Coordinator in coordinating field deployments and operational logistics across assigned counties.
• Track allocation and utilization of motorcycles, smartphones, airtime/data bundles, fuel, protective gear, and other field resources.
• Maintain updated equipment and deployment records and follow up on maintenance and repair requirements.
• Liaise with the Logistics and Inventory Unit on behalf of the National Project Coordinator to address field resource gaps and minimize operational disruptions.

5. Manpower & Performance Management

• Support the National Project Coordinator in the onboarding, deployment, and coordination of field personnel at national, regional, county, and ward levels.
• Maintain updated records of field personnel, assignments, and deployment status.
• Track field activities, KPIs, turnaround times, and outstanding operational tasks, reporting progress directly to the National Project Coordinator.
• Identify training and capacity-building needs and support coordination of field coaching and user acceptance testing for digital applications.

6. Stakeholder & Community Governance Liaison

• Assist the National Project Coordinator in coordinating and communicating with KWS, State Department for Wildlife, county governments, local administration, conservation partners, and other relevant stakeholders.
• Support national and regional stakeholder meetings, workshops, and community engagement activities on behalf of the National Project Coordinator.
• Document operational complaints, queries, appeals, and feedback, ensuring appropriate escalation to the National Project Coordinator.
• Support public awareness and community engagement activities aimed at improving reporting and understanding of HWCMS processes.

7. Call Centre Oversight

• Oversee call centre operations to ensure prompt logging, triage, and response to human-wildlife conflict incidents.
• Monitor call quality, service level agreements (SLAs), and issue resolution workflows.

Required Qualifications & Experience

• Education: Bachelor’s degree in Project Management, Natural Resource Management, Conservation Studies, Public Administration, Business Administration, Development Studies, or a related field.
• Professional Experience: Minimum of 1–3 years of relevant experience supporting field-based operations, project coordination, administrative workflows, or community-based initiatives.
• Experience supporting multi-county field operations or geographically dispersed teams is an added advantage.
• Experience working with Government Ministries, KWS, county governments, local administration, conservation NGOs, or development organizations is desirable.
• Experience in procurement, logistics, or supply management is an added advantage.
• Technical Proficiency: Familiarity with mobile digital data collection tools, GPS/GIS mapping, offline-first mobile applications, and case management systems is desirable.