Operations Manager

Job description

1. Distribution Operations Management

• Plan and coordinate daily distribution activities.
• Ensure timely loading, dispatch, and delivery of products.
• Monitor delivery performance across all routes.
• Ensure customer orders are fulfilled accurately and on time.
• Develop efficient delivery schedules.

2. Fleet Management

• Oversee utilization of company vehicles.
• Ensure preventive maintenance schedules are followed.
• Monitor vehicle fuel consumption.
• Minimize vehicle downtime.
• Ensure all vehicles comply with legal and safety requirements.

3. Warehouse Operations

• Oversee receiving, storage, and dispatch of products.
• Ensure FIFO/FEFO principles are followed.
• Monitor warehouse space utilization.
• Ensure stock accuracy.
• Coordinate regular stock counts.

4. Inventory Management

• Maintain accurate inventory records.
• Investigate inventory variances.
• Reduce stock losses and damages.
• Monitor stock ageing.
• Coordinate stock reconciliation with Finance.

5. Customer Service

• Ensure timely order fulfillment.
• Resolve customer delivery complaints.
• Improve service levels.
• Maintain strong relationships with key customers.

6. Cost Control

• Prepare and monitor operational budgets.
• Control fuel costs.
• Reduce vehicle maintenance costs.
• Monitor warehouse-operating expenses.
• Identify cost-saving opportunities.

7. Team Leadership

• Supervise operations personnel.
• Set departmental objectives.
• Conduct performance reviews.
• Identify staff training needs.
• Build a high-performance culture.

8. Compliance & Safety

• Ensure compliance with KBL distribution standards.
• Enforce Occupational Health and Safety (OHS) procedures.
• Ensure compliance with transport regulations.
• Conduct safety audits.
• Promote safe warehouse operations.

9. Reporting

Prepare regular reports on:

• Distribution performance
• Delivery turnaround time
• Fleet utilization
• Inventory status
• Operational costs
• Customer service performance
• Staff productivity
• Route performance

10. Continuous Improvement

• Improve operational efficiency.
• Introduce process improvements.
• Optimize delivery routes.
• Implement productivity initiatives.
• Support digital transformation projects.

Requirements

Qualifications

• Bachelor Degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or related field.
• Professional certification in Supply Chain or Logistics is an added advantage.
• Driving License

Experience

• Minimum 5–8 years' experience in FMCG distribution.
• At least 3 years in a management role.
• Experience managing large fleets.
• Experience managing warehouse operations.
• Experience in beverage distribution is an added advantage.