Location not specified · Kenya

Fulfillment Engineer (Enterprise Network)

Full timeMid levelWork arrangement not specifiedTelecommunications

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About the opportunity

October 21, 2026

Job Description

About the Role

We are seeking a detail-oriented and technical Fulfillment Engineer to own the end-to-end delivery of enterprise connectivity solutions from order acceptance through implementation, customer acceptance, service activation, and billing readiness. In this role, you will lead the technical execution of enterprise customer projects—including Dedicated Internet Access (DIA), MPLS VPN, SD-WAN, Fixed Wireless Access (FWA), Metro Ethernet, and hybrid connectivity solutions. Working closely with sales, solution architects, project managers, network operations, field teams, vendors, and customers, you will serve as the technical lead during implementation and ensure a seamless transition into operational support.

Key Responsibilities

Deliver end-to-end enterprise connectivity projects, ensuring on-time implementation, testing, customer acceptance, and service activation.
Provision and support Dedicated Internet Access (DIA) services, including configuration, performance validation, and SLA compliance.
Deploy and manage MPLS VPN, Layer 2 VPN, and WAN connectivity solutions across customer locations.
Implement and integrate SD-WAN solutions, ensuring optimal routing, resilience, and customer enablement.
Coordinate Fixed Wireless Access (FWA) deployments, including surveys, installations, performance validation, and quality assurance.
Conduct service commissioning, testing, and customer acceptance to ensure successful handover and billing readiness.
Maintain high documentation compliance, inventory accuracy, and operational handovers for all delivered services.
Act as the primary technical contact for customers and stakeholders throughout the project lifecycle, driving quality compliance and delivery KPIs.

What you’ll bring

Qualifications & Requirements

Education: Bachelor’s Degree in Telecommunications Engineering, Computer Science, Information Technology, Business Management, or a related field.
Experience: Minimum of two (2) years of experience in enterprise service provisioning, network delivery, telecommunications engineering, or ISP operations.
Certifications: CCNA / HCIA certifications or equivalent.
Technical Expertise: Strong hands-on knowledge of enterprise networking technologies (IP networking, MPLS, SD-WAN, LAN/WAN architecture, routing protocols), fiber technologies and tools, and configuration experience with routers and firewalls (Mikrotik, Cisco, Huawei, Fortinet, Palo Alto).
Competencies: Excellent troubleshooting skills, strong communication and customer engagement abilities, strong analytical thinking, and the capability to plan and deliver results within tight deadlines.