Customs & Regulatory Affairs Coordinator M/F

Mission Description

To coordinate with all relevant Partner Government Agencies (PGAs), internal stakeholders to ensure timely approval of IDFs, customs entries, permits, licenses, exemptions, and regulatory clearances.

Key Responsibilities:

1. Regulatory Coordination

-Liaise daily with all relevant PGAs including but not limited to KEBS, KEPHIS, PPB, KDB, NEMA, NACADA, DVS, and other regulatory authorities

-Monitor and expedite approvals of IDFs, customs entries, permits, licenses, and exemptions

-Follow up on all delayed approvals and escalate outstanding cases to the respective authorities and management

-Track and report approval turnaround times and pending regulatory cases.

2.Documentation & Compliance

-Verify all supporting documents required for customs declarations and PGA approvals.

-Ensure compliance with customs regulations, import/export requirements, and agency-specific guidelines

-Maintain updated knowledge of customs laws, East African Community (EAC) regulations, and PGA requirements

-Coordinate resolution of queries, objections, and document discrepancies

3.Stakeholder Management

-Act as the focal point between AGL operational teams, customers, PGAs, and customs authorities.

-Communicate approval status and regulatory updates to internal teams and customers

-Build and maintain professional relationships with government agencies and key regulatory stakeholders

4.Operational Performance

- Prepare daily and weekly reports on: Pending IDFs, Pending customs entries, PGA approval status

-Identify bottlenecks causing approval delays and recommend corrective actions

-Support continuous improvement initiatives to reduce cargo clearance turnaround time.

5.Regulatory Updates

-Monitor changes in customs procedures, tariff regulations, and PGA requirements.

-Circulate regulatory updates and conduct awareness sessions for operations teams

-Participate in industry forums and stakeholder engagements where required

Profile

• Diploma in Customs Administration, Logistics, International Trade or a related field

• Minimum 3-5 years' experience in customs clearance, regulatory affairs, freight forwarding, or trade compliance.

• Strong knowledge of Kenya Customs regulations, EAC Customs Management Act (EACCMA), and relevant Partner Government Agencies (PGAs) procedures.

• Proven experience liaising with KRA Customs, KenTrade, and Partner Government Agencies (PGA) such as:

• KEBS

• KEPHIS

• Port Health

• NACADA

• KDB

• PCPB

• NEMA

• DVS and other regulatory authorities.

• Experience following up and expediting IDF, customs declarations, permits, licenses, exemptions, and regulatory approvals.

• Strong understanding of import, export, transit, bonded warehouse, SEZ, and EAC customs procedures.

• Experience handling customs queries, disputes, demand notices, audits, and compliance matters.

• Ability to build and maintain effective working relationships with government agencies and customs officers.

• Demonstrated ability to work under pressure, prioritize urgent approvals, and resolve clearance bottlenecks promptly.