Assistant Manager – Insurance

Job description

1. Insurance Operations:

• Manage insurance policy administration and renewals.
• Coordinate underwriting and claims processes.

2. Client Relationship Management:

• Maintain strong relationships with clients and insurers.
• Address customer inquiries and complaints promptly.

3. Business Development:

• Identify opportunities for new business and portfolio growth.
• Develop strategies to increase insurance sales.

4. Compliance and Risk Management:

• Ensure compliance with insurance regulations and company policies.
• Monitor operational risks and recommend mitigation measures.

5. Team Supervision:

• Supervise and mentor insurance staff.
• Conduct staff performance reviews and training.

6. Reporting and Analysis:

• Prepare operational and performance reports.
• Analyse insurance trends and business performance.

Requirements

• Bachelor’s Degree in Insurance, Risk Management, Business Administration or a related field.
• Minimum of 3 years’ relevant experience in the insurance industry.
• Experience working in an insurance brokerage or insurance agency is a MUST.
• Practical experience in policy administration, renewals, claims coordination and client servicing.
• Experience in insurance sales or business development is an added advantage.
• Good understanding of the Kenyan insurance industry and regulatory requirements.
• Professional insurance certification such as ACII, COP, IIK or equivalent is an added advantage.