Administrative Assistant-HealthCare Support

Key Roles and Responsibilities

• Lead or support internal scheduling projects as directed by the Branch Manager or Administrator.
• Participate in staff training on documentation procedures aligned with care plans.
• Contribute to ongoing quality improvement initiatives and committee activities.
• Schedule weekly visits for field staff (nurses, therapists, aids) in alignment with clinical directives.
• Adjust and update schedules promptly in response to changes or approvals.
• Review prior insurance authorizations to ensure compliance with approved visit plans.
• Report scheduling issues and client concerns to clinical managers in a timely and effective manner.
• Manage and document employee performance issues (e.g., absenteeism, unreliability, non-compliance).
• Collaborate with supervisors to resolve client complaints and ensure service continuity.

Educational Qualifications, Experience & Competencies

• Bachelor’s degree in business administration, Healthcare Management, or a related field.
• Minimum 3 years of experience as an administrative assistant, office manager, program coordinator, or scheduling coordinator, preferably within the healthcare industry.
• Excellent interpersonal, written, and verbal communication skills.
• Strong planning, prioritization, and time management abilities.
• Ability to apply judgment and common-sense decision-making in real-time situations.
• High level of computer literacy and proficiency in Microsoft Office Suite.
• Attention to detail and strong problem-solving skills.
• Ability to work independently and within a cross-functional team.
• Professional demeanor with a cheerful, positive attitude and strong work ethic.
• Experience with scheduling coordination in healthcare or similar sectors is highly desirable.